Interpersonal conflicts are inevitable in every area of life. However, you can learn how to reduce the the number of conflicts you encounter by learning how to adapt your personality style to the needs of others. In addition to learning how to prevent conflict, you can also learn how to diffuse situations in which you have already experienced conflict in order to create a better relationship.

Benefits:

• become more productive
• create a better environment
• reduce stress and tension
• avoid major conflict
• develop strong relationships

Features:

• identifying types of conflict
• understanding expectations
• looking at conflict responses
• negotiating strategies
• resolving differences

Uses:

• staff development
• management negotiation
• team building
• communication techniques
• coaching
• individual conflict resolution